Customer Care

Terms & Conditions

Your Privacy Is A Priority

Thank you for visiting the Crocodile Creek website. Below is our policy to help ensure the privacy of your personally identifiable information. If you have any questions about this privacy statement or the content and practices of our web site, please feel free to contact Crocodile Creek directly at:

Crocodile Creek
1717 E Lawson
Durham NC 27703 USA

T: 800-230-8697 (800-230-TOYS)

Your Privacy Is A Priority

At Crocodile Creek we seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal. We also recognize and respect your concerns about security and privacy. Accordingly, we have procedures intended to help ensure that your personal information is handled in a safe, secure, and responsible manner.

The Information We Collect

When you visit our website our web server automatically collects information, such as; the domain name (IP address) of the web server that initiated your visit, the referring URL and information about your visit on our site. We also collect and aggregate non-personally identifiable, statistical information, including; the number of visitors to our site, advertising results, survey results, site performance, pages and products viewed, products purchased and how our site was accessed or used.

Whenever you shop in our stores, through our catalogs, or at, you provide us with personal information that we need to complete your transaction or provide the services you request. This information may include your name, address, telephone number, driver’s license number, and email address and the products you purchased. If you use a credit or debit card or pay by check, it will include your account number.

We also collect information from you when you register or update your account, sign up to receive our emails, request a catalog, or participate in a contest, promotion or survey. This information may include your name, address, phone number, email address and shopping preferences. If you choose to participate in one of our various promotions, contests, programs, or surveys, we may collect additional information from you. For example, if you participate in a survey from us you may provide us with your age, gender, and product or shopping preferences.

Third-Party Marketplace Policy

Crocodile Creek does not permit the resale of its products on third-party marketplaces.

No distributor, wholesaler, retailer, or individual may sell Crocodile Creek products on or any other third-party marketplace under any name, at any time, without specific, prior approval from Crocodile Creek.

If our products are being sold on Amazon or another marketplace in violation of our policy, we will contact the seller about removing the listing(s) and issue a warning to them and, if applicable, the reseller from whom they purchased our products. If the items are not removed and/or there are other issues of unauthorized selling, we reserve the right to cancel future orders and stop selling products to that seller / reseller.

Please note: retailers may sell Crocodile Creek products on their own website as long as MAP pricing is maintained.